Safeguarding & child protection
Reporting concerns, child-on-child abuse, online safety and escalation to external services.
Applies to: Tuition & Alternative Provision
Awaiting approved documentRead the safeguarding & child protection summary
Clear information for families & schools
Policies & useful information
Find the information behind our tuition and Alternative Provision, from safeguarding and inclusion to raising a concern. Each approved document will show who is responsible and when it is due for review.
Browse policiesDocuments & responsibilities
Policy library
For client review. The document list is ready. BE still needs to supply and approve the policies, owners and review dates. A page summary is not an approved policy.
Safeguarding & staff
Keeping children safe and making responsibilities clear.
Staff conduct, allegations & whistleblowing
Professional boundaries, low-level concerns and concerns involving a member of staff or a director.
Applies to: All staff & volunteers
Awaiting approved documentRead the staff conduct, allegations & whistleblowing summary
Safer recruitment
The recruitment and suitability checks that support safe staffing. Personal vetting records are not public documents.
Applies to: Staff, tutors & volunteers
Awaiting approved document
Learning, inclusion & attendance
How support is agreed and concerns about learning are addressed.
Behaviour & anti-bullying
Expectations, support for behaviour, bullying concerns and the approach to physical intervention.
Applies to: Tuition & Alternative Provision
Awaiting approved document
Attendance & absence
Reporting absence, following up a missing learner and communicating with families and commissioners.
Applies to: Alternative Provision
Awaiting approved documentRead the attendance & absence summary
SEND, inclusion & accessibility
Understanding additional needs, considering adjustments and agreeing suitable support.
Applies to: Tuition & Alternative Provision
Awaiting approved documentRead the send, inclusion & accessibility summary
Health & safety
Safe premises, activities and arrangements for individual needs.
Health & safety
Premises, visitors, practical activities and the approach to managing risk.
Applies to: The centre & organised activities
Awaiting approved document
First aid & medicines
The arrangements to discuss for accidents, medicines, allergies and individual health needs.
Applies to: Children attending the centre
Awaiting approved document
Complaints & personal information
How to raise a concern and understand the use of your information.
Complaints
How concerns are raised, who handles them and the agreed review and escalation process.
Applies to: Families & professional referrers
Awaiting approved documentRead the complaints summary
Learner & parent privacy notice
How personal information is used, shared and retained, with explanations children can understand.
Applies to: Learners, parents & carers
Awaiting approved documentRead the learner & parent privacy notice summary
Recruitment & staff privacy notice
Information used for recruitment and employment, who can access it and how long it is retained.
Applies to: Applicants, staff & volunteers
Awaiting approved documentRead the recruitment & staff privacy notice summary
Data protection & information sharing
Handling records securely and sharing information with schools, local authorities and other relevant services.
Applies to: Tuition & Alternative Provision
Awaiting approved documentRead the data protection & information sharing summary
Find the right person to speak to
If you are worried about a child’s safety, use the safeguarding contacts straight away. A concern about learning, communication or a service can be raised through the complaints route. You do not need to decide which policy applies before asking for help.
Using these documents
Check the service a document covers: some arrangements apply to all children attending the centre, while others concern an Alternative Provision placement. Your agreed timetable and placement arrangements should be read alongside the relevant policies.
If a review date has passed, ask the office whether a newer version is available. If you need help reading a document or would like an alternative format, contact us. Confidential pupil information and individual staff records are not public downloads.
A few useful answers
Your questions, answered.
Is a page summary the full policy?
No. A summary helps you find the relevant information. The approved document contains the procedure, responsibilities and scope. During website review, documents awaiting approval are labelled and no draft policy download is presented as final.
Can I request a policy before enquiring about a place?
Yes. Contact the office and explain which service you are considering and the information you need. Schools and local authorities can also identify the evidence required for their commissioning checks.
What if I cannot access a document?
Call or email the office and tell us the document name and the format or support that would help. You can discuss a concern by phone without completing a website form.
Where should an urgent concern go?
Use the safeguarding page for the direct contact routes. If someone is in immediate danger, call 999. Do not wait for a website enquiry or ordinary complaint to be answered.
Need help finding information?
Tell the office which service or document your question concerns.